Distribution
OSRs in the truck. Inside sales on the hard quotes. Purchasing on the phone with the vendor that’s late.
How it runs now
- Most routes are habit. The house account that went quiet sits. The quote due Friday never made the windshield card.
- Inside sales opens the inbox at 7 and starts re-keying. The estimator already sent it to three other houses.
- Purchasing is still on last month’s min-max. North branch is already out of the breaker everyone is asking for.
What Bruce does
Outside sales
Bruce builds the day. Who to see, why, and what happened last time they were in — open quotes, last buy, the complaint. The OSR talks to the customer. On the way out they talk to Bruce. CRM and the follow-up are done before the truck starts.
Inside sales
A quote hits the inbox. Bruce prices it, checks stock, and sends it if it’s clean. Substitution or under the floor sits in drafts for the ISR.
Purchasing
The list is there before they sit down. What’s going to stock out, which PO is aging, what to leave alone. They place the buy. They don’t build the report.
Support
The counter call and the “where’s my order” email. Bruce already knows if it shipped. They don’t open three screens.
Collections
What’s aging, who to call, what they last said. The write-off waits.
Bruce at work: Distribution
This morning
Inside sales
What actually needs me?
Keystone. Line 18 is under the floor. The rest is ready. Don’t let 18 go with a guess.
1187 is still aging. I drafted the vendor note. The alternate buy is held.
Keystone hold · 1187 chase drafted
Start with the function that hurts
Same agents as Solutions. These are the ones this week uses.
Out of the box
What Bruce brings
The difference is what Bruce brings out of the box: a context graph, an execution graph, a feedback and eval layer, built-in enterprise execution, and a control plane.
01
Context graph
The picture of the enterprise stays current — structured and unstructured. Context is added, updated, and dropped when it goes stale. It is not a database we sell. It is the thing that dies in a thread.
02
Execution graph
Intent, then the tools, then a check, then recover, then done. Learned on real workflows. A miss does not kill the run.
03
Feedback and evals
Production traces, human corrections, failures, edge cases. Execution gets sharper from that. We score completion on ESE-1.
04
Built-in enterprise execution
The agents are already built. Role and workflow patterns from real businesses — sales, purchasing, finance, operations. Bruce already knows how that work runs.
05
Control plane
Permissions, approvals, what you can see, the log, and policy. Required if it acts on its own.
Bruce executes the business across the systems you already run. Connect the systems you run. In most cases it is working in under an hour.
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Also
Claude Cowork · ChatGPT Enterprise · OpenAI Frontier · Salesforce Agentforce · Microsoft Copilot Studio · 11x · Artisan · AiSDR · Regie