SaaS
Reps should be on the call. CS should already know the account is slipping. Nobody should find the renewal in the QBR.
How it runs now
- The AE spends the morning in the CRM. The call is at 10. They still don’t have the last thread.
- CS inherits a deal they weren’t on. Collections has a different number than the contract.
- The renewal date was on a spreadsheet. Usage dropped in March. Nobody called.
What Bruce does
Business development
Bruce has the list and the talking points. Who to call, why now, what they said last time. The rep makes the call. They don’t spend an hour building the block.
Sales
The next step is in the thread. Bruce drafts it, updates the deal, holds the discount. The AE isn’t re-reading six weeks of email.
Success and renewals
Usage dropped. The contract is up in 90 days. Bruce puts that in front of CS with what to say. The save is still a person.
Support
The ticket hits. Bruce already has the account and the last incident. They don’t start from a blank thread.
Collections
The invoice is aging against the contract they actually signed. Bruce works it. A write-off still needs someone.
Bruce at work: SaaS
This morning
Account executive
Northline or Pinnacle?
Northline. Packet has been open eleven days. Legal has four. The 4% stays put.
Pinnacle after 10. Usage drop is in the draft. Don’t send the save until you look.
Northline open · Pinnacle hold
Start with the function that hurts
Same agents as Solutions. These are the ones this week uses.
Out of the box
What Bruce brings
The difference is what Bruce brings out of the box: a context graph, an execution graph, a feedback and eval layer, built-in enterprise execution, and a control plane.
01
Context graph
The picture of the enterprise stays current — structured and unstructured. Context is added, updated, and dropped when it goes stale. It is not a database we sell. It is the thing that dies in a thread.
02
Execution graph
Intent, then the tools, then a check, then recover, then done. Learned on real workflows. A miss does not kill the run.
03
Feedback and evals
Production traces, human corrections, failures, edge cases. Execution gets sharper from that. We score completion on ESE-1.
04
Built-in enterprise execution
The agents are already built. Role and workflow patterns from real businesses — sales, purchasing, finance, operations. Bruce already knows how that work runs.
05
Control plane
Permissions, approvals, what you can see, the log, and policy. Required if it acts on its own.
Bruce executes the business across the systems you already run. Connect the systems you run. In most cases it is working in under an hour.
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Also
Claude Cowork · ChatGPT Enterprise · OpenAI Frontier · Salesforce Agentforce · Microsoft Copilot Studio · 11x · Artisan · AiSDR · Regie