Ecommerce
The site says in stock. The warehouse doesn’t. CX finds out from the customer.
How it runs now
- The PDP is still live. The DC ran out yesterday.
- The promo went up Sunday. The pick list still has the old price.
- Someone is on chat asking where the order is. Ops is looking at a different screen.
What Bruce does
Merchandising
What’s dying on the site, what’s gone, what to pull. Bruce has that before the Monday merch meeting. The markdown still needs a person.
Fulfillment
The site and the warehouse are the same number. If an order can’t go, someone gets it that hour — not a queue that sits until the customer emails.
Customer success
Bruce knows if it shipped, if it didn’t, and what to tell them. CX doesn’t open three tabs to answer ‘where’s my order.’
Support
The chat is the inbox. Bruce already has the order and the scan. They answer from that.
Collections
The unpaid order is on a list with the shipment. The write-off waits.
Bruce at work: Ecommerce
Live
Merchandising
2209 is still up. Do we kill it?
DC is zero. Fourteen orders since midnight. Holding the cancels.
Promo and the pick list are aligned now. 18441 shipped at 6:10 — CX has the tracking.
2209 hold · 18441 closed
Start with the function that hurts
Same agents as Solutions. These are the ones this week uses.
Out of the box
What Bruce brings
The difference is what Bruce brings out of the box: a context graph, an execution graph, a feedback and eval layer, built-in enterprise execution, and a control plane.
01
Context graph
The picture of the enterprise stays current — structured and unstructured. Context is added, updated, and dropped when it goes stale. It is not a database we sell. It is the thing that dies in a thread.
02
Execution graph
Intent, then the tools, then a check, then recover, then done. Learned on real workflows. A miss does not kill the run.
03
Feedback and evals
Production traces, human corrections, failures, edge cases. Execution gets sharper from that. We score completion on ESE-1.
04
Built-in enterprise execution
The agents are already built. Role and workflow patterns from real businesses — sales, purchasing, finance, operations. Bruce already knows how that work runs.
05
Control plane
Permissions, approvals, what you can see, the log, and policy. Required if it acts on its own.
Bruce executes the business across the systems you already run. Connect the systems you run. In most cases it is working in under an hour.
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Also
Claude Cowork · ChatGPT Enterprise · OpenAI Frontier · Salesforce Agentforce · Microsoft Copilot Studio · 11x · Artisan · AiSDR · Regie