Field Services
The tech should be on the job. Not calling the office to ask what’s open and who they saw last time.
How it runs now
- Dispatch filled the day. The callback from Tuesday never got a truck.
- The AM is hunting renewals. The tech already knows which site is a mess.
- The work order closed. The notes are still in the van.
What Bruce does
The field
Bruce has the stop: which job, why, what they found last visit. The tech runs it. They talk to Bruce on the way out. The notes aren’t still in the van.
Renewals
The site that used you every month went quiet. Bruce puts that in front of the AM with the last job. The quote is still a person.
Support
The callback and the “is anyone coming” call. Bruce already has the last ticket.
Collections
The work order closed. The invoice is aging. Bruce works it. The write-off waits.
Bruce at work: Field Services
The board
Dispatch
Who does Mike run first?
Oak. They called again. Capacitor failed Tuesday. Window is 1–4. I put the last ticket in his brief.
Riverside can wait. The quote is drafted. Don’t send it until the AM looks at it.
Oak on Mike’s board · Riverside hold
Start with the function that hurts
Same agents as Solutions. These are the ones this week uses.
Out of the box
What Bruce brings
The difference is what Bruce brings out of the box: a context graph, an execution graph, a feedback and eval layer, built-in enterprise execution, and a control plane.
01
Context graph
The picture of the enterprise stays current — structured and unstructured. Context is added, updated, and dropped when it goes stale. It is not a database we sell. It is the thing that dies in a thread.
02
Execution graph
Intent, then the tools, then a check, then recover, then done. Learned on real workflows. A miss does not kill the run.
03
Feedback and evals
Production traces, human corrections, failures, edge cases. Execution gets sharper from that. We score completion on ESE-1.
04
Built-in enterprise execution
The agents are already built. Role and workflow patterns from real businesses — sales, purchasing, finance, operations. Bruce already knows how that work runs.
05
Control plane
Permissions, approvals, what you can see, the log, and policy. Required if it acts on its own.
Bruce executes the business across the systems you already run. Connect the systems you run. In most cases it is working in under an hour.
Compare
Also
Claude Cowork · ChatGPT Enterprise · OpenAI Frontier · Salesforce Agentforce · Microsoft Copilot Studio · 11x · Artisan · AiSDR · Regie